Quick Answer: What Are The Two Things We Must Do While Talking On The Telephone?

Who is supposed to say hello first on the phone?

Thomas EdisonHello didn’t become “hi” until the telephone arrived.

The dictionary says it was Thomas Edison who put hello into common usage.

He urged the people who used his phone to say “hello” when answering.

His rival, Alexander Graham Bell, thought the better word was “ahoy.”.

How do you politely ask for a call?

I would say “When you have time, can you call me?” Or “I want to talk to you in more detail about (something) so would you mind calling me?” Or “I rather talk then text, would you be okay calling me instead” These are just a couple ways to ask.

What is a telephone etiquette?

What is phone etiquette? Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

How do you leave a call?

Here are a few tips and phrases to help you politely and professionally end phone conversations.Close the door. When it’s time to end the conversation, be sure you are not inviting the other person to continue talking. … Use breaks in conversation. … Interrupt politely. … Offer future calls.

Is it rude to call someone after 9pm?

Don’t call before 9 AM or after 9 PM. Similar to nuisance calls, phone calls that are too early or too late are considered rude in the past.

Is it rude to call someone before 9am?

The earliest hour it’s considered acceptable to call someone for business purposes, even if you do know them, is at the start of the business day, which for most people is 9AM. … The corollary to this is that unless it’s an actual emergency, don’t call people after the end of the business day, 5PM for most people.

What is the most important aspect while conversing on telephone?

You should also practice how you are going to talk. A friendly tone of voice is one of the most important things when it comes to communicating successfully on the phone and practicing good phone etiquette. Practicing this tone of voice will help you when you need it most.

What are examples of telephone etiquette?

Picking up the phone right away might leave you flustered.Immediately introduce yourself. … Speak clearly. … Only use speakerphone when necessary. … Actively listen, and take notes. … Use proper language. … Remain cheerful. … Ask before putting someone on hold or transferring a call. … Be honest if you don’t know the answer.More items…•

How can I make my phone sound positive?

Here are ten of our helpful tips to turning your voice into one that anyone would want to hear.Use the right technology. … Position your mouthpiece Properly. … Stay Hydrated. … Smile when you speak. … Take rests in between calls. … Pronounce Your words clearly and concisely. … Don’t Rush. … Listen carefully and repeat back what you hear.More items…•

What should be avoided while being on a call?

Let’s take a look at the top ten things you should avoid doing when you answer the phone:Skip The Speaker Phone. … Ditch The Chewing Gum. … Avoid Distractions. … Eliminate Inconsistencies. … Limit Background Noises. … Don’t Whisper. … Don’t Shout. … Do Not Use Poor Equipment.More items…•

How do you make a good first impression on a phone?

5 Easy Ways to Make a Lasting Impression Over the PhoneAlways Pick Up the Phone. Start at the beginning; you need to answer every call, every time. … Watch Your Tone. … Practice Active Listening. … Ask the Caller Before You Put Them on Hold. … End the Call Courteously. … Make the Best Call.

How do you know someones phone is off?

Often, if you’re calling someone’s phone and it rings only once then goes to voicemail or gives you a message saying something like “the person you have called is unavailable right now,” that’s a sign the phone is off or in an area with no service.

What are the basic telephone skills?

Telephone skills:Positive Tone.Answering business calls.Putting callers on hold.Preparation & research.Controlling the conversation.Leaving them satisfied.Mastering the body language.Adjusting your voice.More items…•

Should you say your name when answering the phone?

When answering your phone, use a proper greeting and announce your full name, says Pachter. Using your first name alone can sound too informal for every professional call and using only your last name can sound too abrupt.

How do you communicate effectively on the telephone?

10 tips for effective communication on the telephonePrepare for the call. … Be clear about what you want to achieve. … Remember the other person has no non-verbal cues. … Think about your tone of voice. … Make sure you listen carefully. … Speak clearly and be succinct. … If you don’t understand something, ask. … Don’t be tempted to do other things at the same time.More items…•

How do you talk on the phone conversation?

Introduce yourself English telephone conversations almost always start in the same way – by introducing yourself. Say “Hello, this is (name)” to let people know who you are. If you answer the phone and the caller doesn’t give his name, you can say “May I ask who’s calling, please?”.

What things can go wrong when you speak on the phone?

5 Things that often go wrong on phone calls and how to successfully avoid themNot being prepared to leave a voicemail.Not being fast enough to write down a number from the voicemail.Forgetting to press mute.Please Hold the line … We will connect you shortly …The introduction.

How do you talk to customer service?

This allows each member to maintain their unique voice without sounding like they’re talking from a script.Think of tone on a spectrum. … Use positive language. … Be brief but not brusque. … Reply in a timely manner. … Always use your customer’s name. … Talk their talk. … Be careful with jokes. … Create a support style guide.More items…